Consumer Protection:

Question:Need help understanding my consumer rights under Ontario’s Consumer Protection Act, 2002 when a corporation’s contract or sale practices seem unfair?

Answer:DK Legal Practice can help Ontario consumers by explaining common consumer protection rights and next steps when you’ve been misled, faced unfair contract terms, or had issues with goods or services.  In Ontario, protections often come from the Consumer Protection Act, 2002, S.O. 2002, c. 30, Schedule A, along with rules that can also involve the Competition Act, R.S.C. 1985, c. C-34, and the Sale of Goods Act, R.S.O. 1990, c. S.1, plus common-law implied warranties about fit for intended purpose and acceptable performance.  If you tell us what happened and share any key contract or sale documents, DK Legal Practice will help you assess your options to resolve the dispute and protect your position, call (416) 906-6663.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact DK Legal Practice by phone at: (416) 906-6663 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: